Welcome to the R Turner Roof Windows privacy notice.

R Turner Roof Windows respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website at rturnerroofwindows.co.uk and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of this privacy notice
This notice aims to give you information on how R Turner Roof Windows collects and processes your personal data through your use of this website, including any data you may provide through our contact forms when requesting a quote or service.

Controller
R Turner Roof Windows is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy notice).

Contact Details
If you have any questions about this privacy notice or our data protection practices, please contact us at:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: Includes your first name and last name.
  • Contact Data: Includes your billing address, property address for installations/repairs, email address, and telephone numbers.
  • Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and operating system and platform, collected automatically by our WordPress content management system.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

  • Direct interactions: You may give us your Identity and Contact data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you request a quote or contact us via our website.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing a quote or completing a roof window installation).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation (such as maintaining records for HMRC).

5. Data Security & Hosting

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Our website is built on WordPress and is hosted on highly secure, eco-friendly green servers located physically within the United Kingdom. This ensures your data does not leave the UK jurisdiction and is processed in an environmentally responsible manner.

6. Data Retention

How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years for tax purposes.

7. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications, including our verified review profile on Checkatrade. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent at any time.

If you wish to exercise any of the rights set out above, please contact us using the details provided in Section 1.

Last Updated: April 2026

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