These Terms and Conditions (“Terms”) apply to all services provided by R Turner Roof Windows (“the Company”, “we”, “us”) to the customer (“you”, “the Client”). By accepting a quotation or requesting our services, you agree to be bound by these Terms.

1. Quotations and Surveying

  • All quotations are valid for 30 days. We reserve the right to withdraw or amend a quotation at any time before acceptance.
  • Our quotations are based on a visual inspection. If, upon commencement of work, we discover hidden structural defects, rotten timbers, or hazardous materials (such as asbestos) that were not reasonably visible during the initial survey, we will pause work and provide a revised quote.
  • Any additional work requested by the Client that is not covered in the original quotation will be charged as an extra, agreed upon in writing.

2. Payments and Deposits

  • A deposit may be required before materials are ordered or work commences. This will be specified in your quotation.
  • Final payment is due immediately upon completion of the works.
  • Under the Late Payment of Commercial Debts (Interest) Act 1998, we reserve the right to charge interest on any overdue accounts at a rate of 8% above the Bank of England base rate.
  • Title to all materials remains the property of R Turner Roof Windows until full payment has been cleared. We reserve the right to repossess any unpaid materials.

3. Client Obligations and Access

  • The Client must provide clear access to the work area, including a power supply and water if required.
  • It is the Client’s responsibility to ensure that all necessary Planning Permissions, Building Regulations approvals, or Party Wall Agreements are in place before work begins.
  • The Client is responsible for protecting or removing furniture, carpets, and personal belongings from the vicinity of the work area. We accept no liability for dust or minor vibrations caused by standard installation procedures.

4. Weather and Delays

  • Roofing and window installations are weather-dependent. We reserve the right to postpone work if weather conditions (such as high winds or heavy rain) pose a safety risk or may compromise the integrity of your property.
  • We are not liable for delays caused by circumstances beyond our control, including "Acts of God," supply chain failures, or third-party transport strikes.

5. Workmanship and Warranties

  • We warrant that all work will be carried out with reasonable care and skill in accordance with the Consumer Rights Act 2015.
  • Installations are typically covered by a manufacturer’s warranty (e.g., VELUX). Our workmanship guarantee covers the installation itself but does not extend to pre-existing structural issues or damage caused by lack of maintenance by the Client.
  • Minor colour variations in roof tiles or finishes may occur; we cannot guarantee an exact match to aged or weathered materials.

6. Cancellation Rights

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: For domestic clients, you may have a 14-day "cooling-off" period to cancel the contract.
  • If you request that work begins immediately within this period, you acknowledge that you may be liable for the costs of any work performed or materials ordered up to the point of cancellation.

7. Limitation of Liability

  • We maintain valid Public Liability Insurance. However, our total liability for any claim shall not exceed the total price paid for the services.
  • We shall not be liable for any indirect or consequential loss, loss of profit, or damage resulting from pre-existing property defects (e.g., weak masonry or faulty plumbing) that become apparent during the installation.

8. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

9. Contact Details

For any enquiries regarding these Terms, please contact us:

Last Updated: April 2026

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